I need to design some artwork, what can I do?

If you need help creating your artwork, we recommend Canva. Canva allows anyone to create print-ready artwork in minutes, with a variety of convenient and usable template designs.

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What file types do you accept?

We accept PDF format artwork only. Please upload a print-ready PDF, ensuring it is as high resolution as possible - especially when using photography elements in designs.

What is the maximum file size for uploading my artwork?

Our maximum upload size is 500mb. If your files are larger than this, we recommend transferring artwork via WeTransfer or Dropbox. Please send artwork to sales@wherethetradebuys.co.uk, providing your email address, along with the order number the artwork relates to.

Can you check my files?

Yes, we provide a file checking service, which is available as an add-on during checkout. Our artwork department will check the artwork you upload to ensure it is technically sound, so you get the best result out of your print.

Please note: This service is a technical file check, not a proofing service. We do not check for spelling or typographical errors. Design and positioning are the responsibility of the client, therefore we recommend that artwork guidelines are followed closely.

What happens if my artwork is wrong?

Files not submitted to print-ready specifications may produce unexpected results. They may also be rejected which could delay the production and delivery of your job.

My artwork has been rejected what should I do?

You will be notified by email should our system discover a problem. If your file has been rejected, you will need to correct and re-submit your artwork following the instructions provided via email or the order page.

Can I receive a proof?

As a fast turnaround printing service, we require print-ready files to be supplied and do not currently offer a proofing option.

What are trim, bleeds and safe margins?

Trim lines help indicate where the product is cut down to the desired size and refers to the end of the paper or finished size of a product. Bleed is the area to be trimmed and ensures that no unprinted edges appear in the final trimmed document. A Safe margin is a buffer area that ensures critical elements of your design are always included, even if printer shifting occurs.

Do you print in RGB or CMYK?

We print in CMYK. When providing artwork, the colour should be set as CMYK space and not RGB. Artwork supplied in RGB colour space will be automatically converted to CMYK, which could affect the appearance of colours and images.

I need to design some artwork, what can I do?

If you need help creating your artwork, we recommend Canva. Canva allows anyone to create print-ready artwork in minutes, with a variety of convenient and usable template designs.

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