Frequently Asked Questions

Below are some helpful topics containing questions we are frequently asked. If you have a question which is not listed on this page, please speak with one of our Live Chat team or call 0330 333 2233.

Your account


Your orders




What methods of payment do you accept?

We accept most major debit and credit cards:

  • Visa
  • American Express
  • MasterCard
  • Discover

Secure payment powered by Stripe

Do you offer credit accounts?

Our low prices are based upon the fact that payment is made with order. We may offer accounts subject to strict financial checks, although we would not consider an account status until you have had at least 6 months trading history with us and are projecting above the minimum required annual spend.

Credit accounts are organised by special arrangement only. Please speak with one of our Live Chat team or our sales department on 0330 333 2233 for more information.

Are there any charges for using a credit card?

There are no charges when using a credit card.

Do you store any credit card information?

Unless the customer selects to save their details, we do not store any credit or debit card details on our servers or databases.

Where can I get a copy of an invoice from a previous order?

All of your invoices will be saved into your account online, so you can log in and down load them exactly when you need to. 

Log into your account locate your order and hover over the Cog (Top right hand corner) you should now see the option to View Invoice.