Frequently Asked Questions

Below are some helpful topics containing questions we are frequently asked. If you have a question which is not listed on this page, please speak with one of our Live Chat team or call 0330 333 2233.

Your account


How do I register / create an account?

Creating an account couldn't be easier - see the Login or Register button in the top-right of the screen? Click on that and enter your details. 

How do I sign in to My Account?

You can sign into your account at any time - just click on the LOG IN button at the top of the screen and enter the email and password you used when you created your account, then click OK. Hey presto, you're in!

I’ve forgotten my password, what do I do?

No problem - it happens to us all. Click the LOG IN button at the top of the screen and you'll see a button that says Forgot Your Password. Click that. You'll need the email you used when you first created your account - enter this and click Recover Password. We'll send you an email with a link to reset - click it and follow the instructions. We'll have you back in your account in no time. 

Need to speak with somebody? We're on Live Chat or the phone to help - just give our team a call on 03330 333 2233

How do I update my account information?

Absolutely - once you've logged in, click on the Settings button and you'll be able to edit whatever you need. Just remember to save everything before you log out!

How do I update my shipping and billing addresses prior to ordering?

Yes, it's a good idea to keep your delivery and billing addresses up to date, as once you've ordered, we can only change them up to your dispatch date. Once you've logged in to your account, click on the My Address Book section and choose to edit or delete the existing addresses, or add in brand new ones. Remember to save your changes as you go!

15 ways to upsell a print customer

All of your invoices will be saved into your account online, so you can log in and down load them exactly when you need to.

Log into your account locate your order and hover over the Cog (Top right hand corner) you should now see the option to View Invoice.

Your orders