Frequently Asked Questions

Below are some helpful topics containing questions we are frequently asked. If you have a question which is not listed on this page, please speak with one of our Live Chat team or call 0330 333 2233.

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How do I change my order?

To change your order, please speak with one of our Live Chat team or call us on 0330 333 2233 quoting your order number.

Please note that because of our high-speed turnaround, your items will be printed soon after you place the initial order, however we will always do our best to change the order as late as possible.

I’ve uploaded the wrong artwork what shall I do?

If you have uploaded the wrong artwork, please speak with one of our Live Chat team or call 0330 333 2233 quoting your order number.

Please note that because of our high-speed turnaround, your items will be printed soon after you place the initial order, however we will always do our best to change the artwork as late as possible.

Can I change my order shipping address?

Yes, you can change the address your order's being shipped to right up until the dispatch date

Log into your account locate your order and hover over the Cog (Top right hand corner) you should now see the option tochange your delivery address. Please note that if this does not let you amend the details your order will have been despatched.

Want to change the delivery address after dispatch? Sometimes, we're able to help with this, though it will delay your delivery by 24 hours. Get in touch on the details above and theteam will try their best to help.

And if you need to change your address for future orders? Simply add them to the address book in your account.

How do I cancel my order?

You may cancel your order at any time before it is printed by contacting Live Chat or calling 0330 333 2233 If the goods have not been dispatched and we have sufficient time to prevent dispatch, we will not process, and a refund can be requested. Please note that because of our high-speed turnaround, orders are printed very quickly, and should the goods have been printed and despatched a refund will not be possible.

How do I track my order?

You will be sent a tracking number by email when the order is dispatched. The email will include a link to the tracking area on UPS or DPD's website.

My order has not arrived. What do I do?

The first thing to do is check the couriers website. It may be that they have tried to deliver your order and you were not in. They may have left your order in a safe place, or left it with a neighbour. The website will tell you in the tracking section what has happened to your order.

If you are still unable to locate your order, please speak with one of our Live Chat team or call us on 0330 333 2233 and we will be happy to help.

What if I’m not satisfied with my order?

Please call 0330 333 2233 and ask to speak with one of our customer services team. Remember to have your order number to hand. Our customer services team may ask for pictures to get a better understanding of the issue.

If you are unable to call or it is out of hours, then please use our contact form located on the “Speak To Us” page with as much detail as possible.

Is it possible to leave feedback based on my experience ordering with WTTB?

Within a week of despatching your order, an email will be sent through to you with a prompt to leave feedback through the review website TrustPilot. Alternatively, we would love for you to leave a Google review.

Where can I find my dispatch date?

The dispatch date can be found by logging into your account, selecting manage orders and clicking on your specific order. This will then show the estimated dispatch date.

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