Frequently Asked Questions

Below are some helpful topics containing questions we are frequently asked. If you have a question which is not listed on this page, please speak with one of our Live Chat team or call 0330 333 2233.

Your account


Your orders




What are your delivery charges?

There are none, they are completely FREE within mainland UK and Northern Ireland
We offer FREE next working day delivery, this can take place anytime between 7am - 9pm.

We also offer Saturday deliveries and also pre-noon deliveries which are chargeable.

  • Pre 10.30am (Weekdays) - £15
  • Pre 12.00pm (Weekdays) - £10
  • Pre 10.30am (Saturday) - £25
  • Pre 12.00pm (Saturday) - £20
  • Northern Ireland via DPD - Free (Standard Next Day)
  • The rest of Ireland via UPS - £12.60 (Additional 2-Day Service)

For any address outside the UK please contact customer service on 0330 333 22 33.

How long does delivery take?

All our parcels are sent next working day. The usual more remote postcodes can take between 3-5 days.

The below Scottish Highlands postcodes have varied delivery dates:

Throughout the order process we tell on what day you can expect your parcel to be dispatched.

We currently dispatch 99.9% of orders on time. However, please remember that courier companies fail to deliver between 2-4% of parcels on time; we suggest using our Super-Fast Service if your order is time critical. 

Why has my dispatch date or delivery date changed?

If your files are rejected, or we fail to receive your artwork by the time stated on the product at the time of ordering, your dates may be moved on. You can be kept updated by logging into your account or checking your Notification centre within your account to see the production status.

All production turnaround times are based on receiving print ready artwork on time.

Will the products I have ordered arrive together?

Different products have different turnarounds depending upon the complexity of production involved however these are all dispatched with the item that has the longest dispatch date.

Should you need one of your orders sooner please contact customer service 0330 333 22 33 and they will try their best to amend the delivery.

Will my customer know that I have used WTTB?

No. We use unbranded packaging with no reference to Where The trade Buys. No invoices are ever included in the packaging. 

I sell my products onto re-sellers and don't want my company name as sender, can this be changed?

Unfortunately, our couriers cannot do this at present.